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Klaegh B.

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Experience: Art & Design

Member since December 2014

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1 Review by Klaegh

12/16/14
Not sure why I didn't read the reviews prior to making a "purchase" from this company, but I should have and so should you.

What an absolute atrocious business.

We placed an order for a zoom lens for our Nikon camera back on October 15 of 2014. It wasn't until 3 weeks later that we learned, via email correspondence, that the item we ordered was in fact not what we had ordered. The item was not as described.

They "got the order right" and two more weeks passed without word from our order. I eventually had to call in. The order was coming from Malaysia and would be delivered in 7-10 days (keep in mind it's been nearly 5 weeks since the initial order).

7-10 days has passed with no order arriving, I call back in. "Oh, something happened to the shipment and needed to be returned, you order has been refunded". Check bank account, no refund. Call back... "The refund takes 5 business days to complete."

5 business days passes and I call to inform them that no refund has been issued. They explain that the bank took my refund. I tell them that is not the case, my bank has no record of any refund or attempted refund. They tell me they are sending me a check for the refund amount. I laugh at them.

It is now December 15th. I waited for the "check" to arrive in the mail. I'm patient with this sort of thing, so I had no issue waiting, seeing if they would keep their word. No such luck. I called them back this morning and explained the situation and told them that my next step was to file a dispute with the bank.

"Sorry, there is nothing else I can do..." Click.

The gentlemen actually hung up on me, the customer, after stealing my money.

I'll be filing many more complaints concerning this "business". I implore you, do not use this company, it will be a headache.

Tip for consumers: DO NOT PURCHASE FROM THIS RESELLER

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