- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
I feel it should be mandatory for stores that are planning to close to make it aware. There are many good customers that had Gift Cards worth hundreds that are now worth nothing. Surly Out There had a customer list, surly Live Out There is using it now. Sure down town Calgary is not booming as it once was, we understand that. Good customers lost good money not knowing of the closure. Live Out There should honor at least a portion of the customer loss.
K L.'s review of LiveOutThere earned a Very Helpful vote
K hasn’t received any thanks yous.
K doesn’t have any fans yet.
K isn’t following anybody yet.
Empty.
Thank you for your comments. Although Live out There is a completely separate business, I am sorry to hear you did not have a chance to redeem your gift card with our affiliate store Out There Adventure Centre. Us outdoor retailers are normally known for our service and attention to our customer's needs so we regret that our sister store somehow missed the mark! The team at OTAC worked hard to advise and did the best they can to notify all of their e-mail subscribed customers that the store would be closing down in June, a few months in advance. We do agree that it is necessary as a business to make sure to our customers know in advance of closure! I have addressed your comment to our team, and we will work diligently to ensure a similar situation does not occur with the Live out There shopping experience.We appreciate the feedback and will use it to fine tune our operations.