K L.

I like the Canva tool, and used it quite a bit for a month or so. I don't like they way their autorenewal feature works, which renewed me for a year without warning. They have claimed I was on the "old" system and this is no longer the case, but I'm still disappointed that I had to jump through the hoops I did. I hope they find a way to clean it up for other customers.

I selected a web designer after interviewing four different designers and reviewing their portfolios. The designer then installed a template, updated a bit of text, and set the order to complete (so she could get paid), arguing that Fiverr penalizes any designers who deliver late. I tolerated this, being a "nice guy", but complained to her in the exchanges. She then refused to make any updates, and things lingered way past Fiverr's period for complaints. Again, my mistake for not protesting immediately.

At the end Fiverr refuses to reject the order, based only on the time passed. I have no finished product, my money is gone, and I have to start over. With a different site, obviously. Buyer beware.