KK B.

Thank you refunding my "installation" charge to my credit card since your truck monkeys didn't do what I paid you for.

As your "professional installers" suggested, I will do it myself.

Just to me clear... don't put me down as a reference for your installation or customer service.

1. Took two weeks to get out of your warehouse when you "had 3".
2. I was told in writing it would be delivered Tuesday between 10:30 and 2:30.
3. My Mother in Law was told on Monday that it would be Wednesday instead of Tuesday but between 10:30 and 2:30 and the drivers would call us an hour out.
4. On Wednesday at 2:28 and no phone call, I called you who called the truck. They said they were "running late" and would be leaving 30-45 minutes and would call.
5. They called 20 minutes later and said they would be there in 10.
6. I arrived 30-40 min later and they had already left a washer in the middle of the bathroom with my 85 year old Mother in law who told me "well they said you could install it!"
(Nothing was said about doors or anything else... just that I could install it.)
7. I called you and you called them and you called me back saying "they didn't really give a reason why they didn't install it" and "they will come back either Friday (today), or tomorrow." Mahogany from your customer service wrote and said you would send someone out.
8. Then, today, You send me a letter that said LOOK at the PICTURE (never was a picture), and the doors need to come off before they hook it up. Funny they didn't say that when they were there or anything about that when you called them on Wednesday.

You never sent a picture. I don't think they took one and why didn't they tell my Mother in Law that they didn't know how to do it without the door off?! Their story is BS and they know it.

9. For Customer Service, you aren't very good at Servicing the Customer.

10. PS, One guy (me), with zero experience installed it in 30 minutes without needlessly removing any doors.

Lazy Idiots.

Oh, they did send me a note that they would send me a refund for the work they refused to do... sometime.