kjbdc j.

Customer service is horrendous. Good luck with finding someone who actually knows the products and/or can answer a simple question. Make sure you know exactly what you want and that it is a good deal. You can find an OK deal on occasion. My store does not answer the phone, Ever! It will ring indefinitely. While you're in the store, however, there are salespeople everywhere, just standing around. I give this chain 3 more years until the Geek Squad unit is the last remnant before collapse. There is no value-add to this chain.The 800 number reps do not know their stuff either as I had ordered a mobile installation and scheduled service... of course the unit was incorrect for the vehicle and the time allotted was insufficient. Then the tech stated that he left at a certain time and would be unable to complete the installation... nice customer service, especially after THEIR mistake.