First, they do not respond to customer complaints submitted on their website. The following is my experience:
1. Ordered seeds and also 6 plants. 2 plants arrived dead. Never sent one of the seed packets. Asked for refund in April-May. Never responded
2. Order small grow light. It had been opened before and was not able to assemble it. It cost more to send it back than they would refund.
3. Just planted gherkin cucumber seeds and only 50% germinated. Planted cucumber seeds from different company and 100% germination.
4. bought 16 cell self watering seed starting system and the growing pellets did not expand when water added per their directions.
All in all, I'm switching to Johnny Seeds-it's cheaper too...