- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
I ordered two items over Black Friday. One item was a presale so I wasn't worried bout it, the other was not. There was nothing that stated the items had to shipped at the same time. After about 2 weeks I emailed inquiring about this. They did not answer my question and instead sent me information about the preorder. After more than 5 emails I was becoming very upset and then they started speaking to me like I was an idiot that couldn't read. They were condescending, didn't listen to me at all, then terminated my order because I said the word "$#*!ing". As someone who has worked in customer service, theirs is an absolute joke and there are much better companies to order similar items from that doesn't treat customers like $#*!.
Kit O.'s review of YRU earned 6 Very Helpful votes
Kit hasn’t received any thanks yous.
Kit doesn’t have any fans yet.
Kit isn’t following anybody yet.
Empty.
I pre ordered some of the new Monster High boots back in December and hadn't gotten them and its...
Hi!
We're sorry to learn about your experience today. We'll do our best to inform you as well as we can regarding this situation!
During this pandemic era, there have been many challenges with businesses not receiving their product on time due to port congestion and other unprecedented things. We are no exception to this. Pre-sale items are always thoroughly communicated as "shipping date subject to change without notice" due to the pandemic. We work very hard to make sure that things run smoothly and that our customers have a great shopping experience with us and are happy with their purchase! You'll be happy to know we can also make provisions to split shipments as needed, especially when customers are waiting for a pre-sale item.
We certainly aim to ensure that each person and or ticket is handled with full care and respect. We take this very seriously. We also take harassment of any kind toward our team members very seriously and team members can request to have open tickets investigated for abuse of any kind which may cause an order cancellation without notice.
We appreciate you taking the time to share your feedback with us! We appreciate it very much.