Kishan V.

This is an HONEST REVIEW
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This is the one of the worst travel sites you can buy your air tickets from, I have booked tickets from them in the month of April for a travel date in July.

According to Travelgenio, the flight was cancelled by the airline, however they did not offer any service to rebook me to another flight or help me to understand the situation. The customer service is so pathetic, one of their representatives even absued me and hung up the call because I have asked the right questions like

1) What is the role of your agency, if you are not able to help me with rebooking or giving me options
2) You will get your commission from my ticket or bunch of tickets from a similar sale, donot you think I should get some sort of customer service, since the flight was cancelled without fault of mine

Finally I have to cancel my entire trip and waiting for my refund not sure how and when I will be able to get my money back.

I urge anybody booking tickets, please donot use Travelgenio, they donot deserve your business. They donot care for their customers.