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1 Review by kirti

UrthBox

UrthBox

10/4/17

If I could put no stars I would.

1-I am now working with my credit card company to get the refund UrthBox claimed they would give me, I will be reporting their fraud to the Canadian Better business Bureau as well as the FDA in the United States. I have been waiting 2 months for my refund. No product. No refund.

2-Boxes arrive 1.5 months late. I assumed the boxes that arrived between the 16-22nd of each month were the box for that month and not the previous. This causes confusion when a person wants to cancel an automatic renewal. My "June" box arrived on July 22nd, my "July" box arrived on August 16th.

3-An automatic renewal for a 3 month subscription showed up on my credit card before I had received my second box of the first subscription. This happened because they send out the boxes late. I was not expecting the automatic renewal to happen so fast!

4- I called to stop the subscription renewal and was told that they were following their own automatic renewal policy of renewing if I hadn't canceled 30 days before the last box on August 1st for the September box. By then I had just received the second box and the third box hadn't even been shipped yet! Yet somehow they were able to charge me for boxes 4-6. Fine. My mistake for not noticing that the boxes arriving were a month and a half late.

5-I agreed to buy the first of the three boxes on the automatic renewal because this was their policy but I HAD TO READ THEM WORD FOR WORD THEIR OWN POLICY TWICE from their website before they would agree to refund me for the two months (boxes 5 and 6).

6-I received an email stating that I would see the refund on my credit card in the next 5 business days. No payment was received.

7-I contacted them again to let them know that I had not yet received the payment. Again they said that I would receive the payment with in 72hrs. The payment never came.

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