Kirsty T.

1day sent me what was supposed to be a new S7 phone it was faulty and I do not believe it was new at all. They will not send me a new phone or refund my money. They are going to fix my so called new phone. I don't want a faulty phone that they have managed to fix I want anew phone or refund. The phone is for my daughter who has special needs it's the only way she can tolerate car and we have special learning and language games on it so we are in week four of no phone waiting. I need a telephone number on my invoice to claim money back under my daughters disability fund. So they won't give me a response to any emails, I can't use live chat because of Mobil issues and they have no contact numbers. So my life is stressful as car journeys are very unpleasant for my special needs child; who has older siblings to take to school, sports, Abbeys appts and so on. I have never in my life experience such poor customer service.