Kirsty P.

Update (Jan 2017) - As a result of posting this review I was contacted by Fabio from Light in the box customer services who apologised and admitted mistakes had been made on their behalf; he instantly actioned a full refund for me, on my assurance that I would update this review. I still feel angered by the fact that the company only acted appropriately following me leaving this review. A refund should have been issued at the first point of contact. However, this has now been done but I would not use this company again as a result of the whole experience with them.

I would give zero stars if possible. Avoid this company at all costs. I ordered a drone for my son for Christmas which quite clearly stated on their website that it included a camera. Upon opening on christmas day it soon became apparent that the camera was non-existent on the item. I contacted them via their customer service page on the website and they admitted that the camera was missing and that they would send me the correct item. The replacement was received and was exactly the same item that they had originally sent. Having sent numerous messages to them and provided numerous different photos of the item and bar codes etc they are now trying to tell me that I have to wait until they have spoken to their supplier to understand the issue before they are prepared to resolve this matter. They are falsely advertising goods on their website and sending out incorrect items yet don't give a damn! Complete lack of responsible customer service. If you realise you are falsely advertising and delivering incorrect products, you should refund your customer without any argument. The same item is still being advertised and sold on their website without any amendments while they supposedly "resolve" this issue with their supplier. They also simply delete any questions you are able to post on the website to query any problems with items. Absolute disgrace - this place should be shut down