Kirsty M.

So I have given 2 stars as the delivery time was great, however, I ordered a personalised item for my daughter, it came with the wrong name on it. Usually I wouldn't this an issue, mistakes happen, I figured that I could send it back and they would send out the correct one, WRONG. They said I would have to send it back, re-order and pay again and then they would refund the original payment 3 weeks after they receive the returned item! I asked them why as the correct item would have also been sent back so why can't they just send it out instead of letting a personalised item sit in their warehouse. NOPE, I'm sorry madam but that's just how it works so that's what you need to do. So I just told them I would send it back, get my refund and not order from them again. How many customers are they losing by doing this?