kirsty b.

Our company received a call from True Telecom despite being on the telephone preference service. We agreed to change provider and move to them based on an early termination fee from our existing provider being covered by them and that our package would be cheaper for the "exact same service." These promises were not kept and only when we took the matter to their CEO did some form of resolution get proposed (inadequate at that). This company is unprofessional and very difficult to do business with including being hard to communicate with (you get ignored even sadly at a senior level), There is an open Ofcom investigation into their practice too.