Kirsten S.

Honestly I was a die-hard fan of this site before ever placing a purchase, and even thought their "hey bae" sort of tone was fitting/ a cool touch, but that's only until they screw you over and then slap on a heart, that's when it feels super unprofessional and stepfordy. Long story short I ordered boots over three months ago, ran into weird shipping issues, & they legitimately never arrived. I've had to hound their contact number for quite literally three months to ask if I could please at first get the boots reshipped, and after a while I just got so tired of dealing with them that I just asked for a refund (because legally that's how it works when a consumer makes a purchase that is a non-delivery). They just kept giving me two or three line emails in a "sorry bae but nope <3" sort of tone. They kept saying they only give store credit for any returns- but in every single respect this was not a return as I never received goods I paid for. I went to dispute the charge and they responded by crediting my account with STORE CREDIT.

All-in-all an impersonal, blatantly money-driven, consumer- apathetic stepford wife of an experience. I would not recommend no matter how cute anything you see online.

Right off the bat they falsely advertised the shipping estimate- my items were supposed to arrive within 4-7 days, and immediately after I clicked purchase they emailed me saying they would ship 12-14 days. Given that these were for an event that they would now not arrive in time for, I immediately asked to cancel the order within an hour of submitting it- no response. Items arrive super late a week and a half later and finally someone responds but wont help me process a refund, instead she keeps asking over and over if she can give me $6 back to keep the items (which cost over $35)- and I had to practically beg for her to just let me return them. After a week and a half of this back and forth she finally forwards me the return information and it's so intense/ comprehensive that it literally took me over an hour to package the items (you have to include printed photographs of them on the packaging!)- so at the end of the day apparently i ended up paying $18 to return items that i only paid $35 for, which were falsely advertised and one was not even what I ordered (wrong type of tights) and still have not received a refund.