Everything about Serenata is dreadful.
"Letterbox flowers" were pushed under a back gate instead of being posted. By the time I got home, the box was soaking wet from rain and had started to freeze as temperatures fell. The link I had to use (why can't I talk to someone?) would not allow me to upload multiple images - it kept coming up with an error message. Eventually when they received a single image, they' were satisfied with the flower quality!; this despite the fact that the open flowers were shedding petals within 24hours, the rose is all but dead; a large proportion of the flowers are red painted foliage that does not even appear in the on-line images.
I have give Serenata 1 star - only because I am unable to leave zero stars
Overall... Flower quality - VERY POOR; Customer Service - ABYSMAL
Do not waste your time or money with Serenata - there are other letterbox florists out there...