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Kiron K.

  • 2 Reviews
  • 6 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden, Hobbies & Interests

Member since December 2019

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2 Reviews by Kiron

I wanted to place an order for a shower cubicle and tray to adapt a bathroom for someone with a severe disability. The DWP has guidelines which state that a company can deduct VAT. It's a simple process of the company asking me to fill out a form with my details, and charging the reduced rate when I place the order. The DWP then checks my claim is legitimate. When I tried to place my order, QS Supplies said they could not deduct 20% VAT. I have emailed them on SIX occasions asking then to let me know what the correct procedure is to be exempt from VAT. The only response I have had tells me to ‘place the order'. I asked one of their "customer representatives" to put me in contact with a manager. After various excuses to not connect me, he took my details and said a manager would call me. I'm still waiting! Whilst I've been waiting for responses to email/phone(3 days) the cubicle has gone up in price by £92!

Tip for consumers: Don’t waste your time

Everything about Serenata is dreadful.
"Letterbox flowers" were pushed under a back gate instead of being posted. By the time I got home, the box was soaking wet from rain and had started to freeze as temperatures fell. The link I had to use (why can't I talk to someone?) would not allow me to upload multiple images - it kept coming up with an error message. Eventually when they received a single image, they' were satisfied with the flower quality!; this despite the fact that the open flowers were shedding petals within 24hours, the rose is all but dead; a large proportion of the flowers are red painted foliage that does not even appear in the on-line images.
I have give Serenata 1 star - only because I am unable to leave zero stars
Overall... Flower quality - VERY POOR; Customer Service - ABYSMAL
Do not waste your time or money with Serenata - there are other letterbox florists out there...

Kiron Has Earned 6 Votes

Kiron K.'s review of QS Supplies earned a Very Helpful vote

Kiron K.'s review of Serenata earned 5 Very Helpful votes

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Never buy anything from this website, these people are fraud people, i ordered a toilet and...


I agree with the reviews. Our faulty item had been sent to at least one other customer so suspect...