Kirk S.

Lyft not recommended. Simple 3 block trip to train station. Driver insists on wrong far away train station. When i point out wrong train station driver threatens to call police when i become insistent. Catches fare for his pay. Now doubles back to correct train station ( i am charged for this trip as well). I miss train and have to make a second costly trip to Fort Lauderdale Airport to catch flight ( $ 70 extra fare) Actually a very nice driver and good trip.
I write Lyft and follow through thoroughly.
First customer service answer. "Be reasurred on your next trip with Lyft we will not assign that driver to you". Follow through What of extra needless cost? Customer service answer... A whole $ 3 refund on the extra $ 70 trip.
Needless to say the Lyft app is removed from my phone.
The joke is when you ask for cancellation of lyft account there is a mandatory 60 day time period for deactivation
Final joke - customer service survey - of course we did well please rate our wonderful level of service