Been a customer since 2014 Today went to our local spectrum store to try and the phone service and down grade some services on my account. Was told that I had to contact the retention department and gave me their number. Was on hold for 30 minutes. The lady was real nice but said she could only change my plan not cancel phone. She transferred me to the cancellation dept. after another 30 min on hold I hung up, went on line and got cancellation dept. phone number. After being on hold 10 min was told he could not help me had to go back to the people that told me they could not help. And wait time would be 27-30 minutes. Asked to speak to a supervisor was told that I would still have to be transferred back to the department that had 27-30 minute hold time it has been 20 min still waitin to cancel phone service. Considering canceling all of the services.