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Kim W.

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Experience: Shopping, Baby & Kids, Clothing & Fashion

Member since August 2019

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1 Review by Kim

Zulily. Wow! The incredible finds I've discovered on Zulily. I've been a customer for quite a few years now. I've purchased a variety of items, including clothes, shoes, jewelry, household items and even furniture, Yes furniture! I purchased my beautiful 3 piece leather living room set through Zulily more than 3 years ago and for an amazing price.The style and quality is fantastic. I've received many compliments for it over the years. I very rarely have had an issue with a purchase. The few times I have needed to return something, I had really good experiences with customer service. They really do want you to love your purchases. Now, let's talk about what I don't like about Zulily. You have to wait a while for delivery of your purchases; usually about 2 weeks or more from the order date. Some items may be eligible to ship out sooner. When this happens your order can be delivered in about 3 days or so from the ship out date. Another unlikeable thing is Zulily's return policy. There is an $8.95 shipping and handling fee charged to you if you request to return an item to Zulily. This fee is only waived if you received the wrong item or you receive a defective product. It is also Zulily's policy that when you return an eligible item, you will NOT be issued a refund in your original form of payment, but instead you will be issued a store credit, minus the return shipping and handling fee charged to you and deducted from your returned item(s) subtotal. If these company policies are not a deal breaker for you, then Zulily is a great place to shop online. Zulily offers a huge variety of mostly quality, sometimes name brand items at really great prices. Check it out. You'll be glad you did!

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