Never received my order and I know others that had the same experience. I've contacted and emailed several times and no response. Finally I added a few comments on Instagram (which they deleted) and she told me that my order was lost in the mail. Not true because the shipping label she created shows it never left their facility. Horrible service and ripping people off. If the company is in fact real, and not a scam,... c'mon people get your business $#*! together or don't run one.
Hi Kim, thanks for reaching out here and sharing your feedback, although we’re so sorry to hear that you didn’t find our customer support helpful and that you didn’t enjoy the product. Rest assured, we’re here to clarify the situation and resolve your concern!
We totally feel ya on the fact that the taste can definitely be different at first and takes acquiring for some folks. That’s due to all of the mushrooms we include at a higher potency which means more health benefits but an unsual taste. In case you’re interested, you might want to check out our IGTV@ryzesuperfoods and our recipes page: https://www.ryzesuperfoods.com/pages/recipes so you can get some ideas to try to enhance the taste for you!
As for the auto-ship, we provide several disclaimers on our website explaining the details of it. Apologies if it wasn’t too visible for you when you ordered! We also send emails 3 days before the next shipment is scheduled to process to double-check that it is okay to send the new order through. We also understand that you didn’t see the option to cancel it yourself. However, for future reference, you can definitely cancel your own subscription by hitting “Manage Subscription” via the menu on our website. Nevertheless, to order as one-time, kindly use the following link and select ‘Buy Once.’ Hope that helps address your confusion! https://www.ryzesuperfoods.com/pages/shop-all
In order for us to look further into what happened and your interaction with our customer service, could you please provide us with your email address or RYZE order number so we can ensure you get the assistance you need?
Once again, my sincerest apologies for any inconvenience caused. As always, we take tough critiques to heart and will work to improve every single day. We appreciate your support greatly!