I bought 2 items a watch and a purse. I was very excited but was horrified and needless to say mad as hell when they arrived. First off the things they will send you don't look even near to the picture they present in their website, 2nd most items they would not list the dimensions on their website on the item descriptions, so you figured i ordered a watch first when arrived it was clearly a refurbished watch, 2nd it was HUGE, and didnt look at all at what the put in the pic (It was the Aquaswiss G swissport), just HORRIBLE. The purse I ordered didnt have the dimensions either listed when arrived it was a purse made for midgets or toddlers because what thought it was gonna be a real life size purse turned out to be a toy purse. So you imagine my deception after first time buying in this website. When I emailed costumer service they told me I couldn't return the watch (the most expensive item) because it was a final sale! Seriously? So my advice to you if you shop here go on your own risk and be prepared to be disappointed. Thats all I can said. As far as my money they would not have it never again.
Hi Kim,
I am so sorry to hear about your experience and can understand your frustration. To confirm, our phones are on and operate Mon - Fri 9am - 5pm EST.
Do you mind private messaging us your details, including email address and order number so we can look into this for you?
I look forward to hearing from you.