Kim S.

I was planning for a small luncheon for friends, and bought a set of Bistro Outdoor Flatware in Navy Blue. According to the online description, a set included four place settings with three pieces per place setting - spoon, fork, knife.
Was so happy to get before the date, BUT the set of four had transformed into a set ot THREE place settings, with four pieces per setting - 2 spoons, fork and knife.
WHAT DOES ONE DO WITH THREE PLACE SETTINGS? That's ridiculous.
I couldn't even order more, because it was on sale, and has completely disappeared from the PB website. Also, it's not returnable because it was clearance.
I emailed customer service THREE TIMES with no answer, and I couldn't get through on the phone.
So, I had to buy another set on Ebay for $38.00 (instead of $21) just to have a usable set. (and I bet those were being sold by other unhappy buyers, unloading an odd-ball set of three place settings!)
Plus, I was not able to use them for my luncheon.
I know this is a small order and money loss, but these slip ups cost business.
I was about to order over $3,000. In bedroom furniture from PB, but I have changed my mind and will shop elsewhere.
A company that takes pains to present themselves as upscale owes their customers better customer service.