I ordered a pet carrier on 5/23/13 for a trip on 6/12/13. I received an email that the store was offering a discount and called to see if I could use the promo code since I had not received my order. I was told that the order had shipped so I could not "back date" a discount. They promised to send me tracking info. A day after the discount expired I had not received a tracking number so I called. I was informed that the manufacturer would not have the product for 60 days. I missed out on the opportunity to order another style bag because I was told that it was shipped and at this point the likelihood of me ordering and receiving a bag from any site before the trip is unlikely. At the very least they should have extended the discount and helped me to rush an order since I have been in the system since 5/23 and was given misinformation. April at Customer Service was extremely unhelpful.
I also realize that this business is not BBB accredited. BEWARE! These reviews speak for themselves. I have ordered several things over the years from other sites without a problem. I highly recommend sites like Muttropolis or Tails in the City over this one.