Kim S.

This review is for RunningWarehouse.com.

I'm Australian and my next door neighbour's kid runs track. I'm in America on holidays for a few days, and she wanted to order some specialty shoes to be delivered to my hotel, so I could bring them home. They made first her, then me, jump through endless hoops, including wanting me to:

1. Scan and send them both sides of my drivers license

2. Print, fill out, sign, scan, and send them a stupid form saying that I authorised them to charge PayPal, who had already paid them from my account

3. Change my PayPal address to the hotel I'm staying in, potentially fouling up regular payments I make for software and website subscriptions and such from that account. And, frankly, it's inappropriate for a retailer to be asking me to alter my account with a financial institution to suit them.

Again, I'm in a hotel. I could, theoretically, print the form, but there are no scanners here. They told me I could just photograph the documents and email them from my phone, but when I told them my phone is only set up with my Gmail account - not the email I used for the order - they told me I couldn't do that. The emails would have to match.

All of this is for an order totalling LESS THAN $40!

They were putting my neighbours through the same thing, when I volunteered to handle it, as I could use PayPal - which is supposed to be global, and is for every other retailer besides Running Warehouse. More fool me.

Seriously, I travel to America regularly, and always do orders from Amazon and many other retailers, small and large. I've purchased laptops and other computer equipment worth a lot more than $40, using both PayPal and a couple of AU credit cards, and I've NEVER, EVER had to do something like Runners Warehouse is asking.

They are incredibly unhelpful, and have clearly decided that red tape and a patronising attitude is good for business.