Use A Different Number 2 Get A Nice Helpful Customer Service Agent That Will Actually Help U!. I Had My Own Problems w/A Cor-De-Rosa Ring, Mucho Denero! After 2 Crappy Rings I Gave Up & Just Wanted ALL My Money Back. Just Becareful On What U Buy, U Know It's Not What It Use 2 B. QUALITY, They Talk 2 MUCH w/The Camera On The Host(s) Not Showing The Jewelry & Price. Just Not As Good!