Received thomson laptop had it for an hour it was damaged. Contacted customer service immediately they are giving delays of 3 to 5 day on getting return label so they can at least get one payment out of your account. Grace (customer service agent) stated its in my possession so there is nothing they can do to stop payment. I could not believe that. I canceled and informed her i would dispute the charge should it appear. This company does not care about you as a customer. I wish i could give them zero stars.