Kim R.

I ordered on a Thursday and I am supposed to receive it today (Tuesday). I paid for 2-day shipping and customer service would not refund me the difference. So dont order express shipping! Secondly, the website/tracking/SMS updates are non-existent. They do not give you updates or tracking on the order. Even after checking today, it still only said ordered; no processing, no sent out for shipment. Third, I emailed customer service and I received no response back which led me to call them. I called at 7am on the dot and waited TWELVE minutes before anyone ever came on. She had to keep putting me on hold to check with different people for my tracking question and refund question. I've ordered from bh before and never had issues until now. I even posted on my social medi about a great sale they were having. After this instance, I probably wont be ordering from them again.