kim o.

Ordered a queen size bed set, queen size frame and two twin beds. Said over and over and over again it could only be delivered on Friday afternoon, Saturday, Sunday or Monday morning. Had to be given advance notice as this deliver address is a summer weekend home and we are only there on weekends. If it is to be delivered on Friday or Monday, I need to take a day off work so I need several days notice.

Called UPS (which your telephone person told me I had to open an account as they use UPS or FedEx for delivery). First lie. Received notice on Saturday 7/21 that part of my ordered would be delivered today and part of my order would be delivered tomorrow 7/24. No one will be there on either day. Told them repeatedly that no one is there on weekdays!

Called Overstock on Saturday after UPS call. Representative said she had arranged for EVERYTHING TO BE DELIVERED JULY 27 between 1:00 - 4:00. I agreed.

Today, 7/23 received another notice that my order was going to arrive tomorrow (it will be raining all week) and left by my house (in other words, in my garden, in the rain). Called again today told that my entire order would not be shipped on 7/23,7/24, but a partial shipment would be coming on Friday July 27 from 1:00 - 4:00. No one ever told me that the queen size bed would be sent at another time. Another day off work. They are good at selling and good at lying. Terrible at follow through or telling the truth. DON'T USE THEM!