If I hadn't used pay pal I would have been out of 97.14 as I couldn't contact the company directly. Pay pal once I contacted them researched the transaction and favored in my favor. Only after that did light in the box want to help me. Three months I waited for product. This company isn't in United States there for no one to regulate them. They've been in trouble before I read. Be aware. They have good prices and some real deals. Purchase through pay pal only and keep all info on the transaction. You'll probably need it later. I hope not.