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I ordered 3 bathing suits on 7-25-16 and paid extra in shipping ($15.90) to have items arrive within 6-8 business days instead of 10-15. On 8-15-16, I finally received 1 bathing suit, still waiting on the other 2. I have emailed them multiple times just to get refund on the extra shipping that I paid with no resolve. Now after receiving the 1 bathing suit, I realize that the size chart is way off. I ordered a large and it is more like a small or extra small. I would normally order a medium, so I thought going to a large would be ok but NOT! Very upset that my other 2 packages still have not arrived and they refuse to refund the extra shipping I paid! Who knows when I will receive all packages. I still want a refund on the extra shipping and at this point may soon want a full refund for total purchase!
Kim M.'s review of DressLily earned 7 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Kim M,
Thank you for your recent comment.
We offer you the measurements under product information. I recommend referring to the specific measurements in the product information and compared with yours.
We have shipped out your order on 2016-07-25 and it is still on the way.
For your case, we have offered a solution via email, could you please check your email then reply us?
We very much regret that the inconvenience has occurred.
Best Regards
Dresslily Customer Service