The company was not rude and did reply to my emails but my photos took ages to upload and then there was huge delays in delivery due to a machine breaking down. I also did not realise the photos were coming from Malaysia (so were never going to arrive within the time frame I expected). When my 200 photos eventually arrived they were dark, grey and unusable. I will NOT be using the voucher codes I was provided with due to the long delay as I cannot use the photos in albums or scrapbooks - they do not reflect the images I uploaded. I do NOT recommend this company - save your TIME and money and get it done right in the first place somewhere else.