Kim K.

I don't often write reviews, but the complete lack of support at A Small Orange certainly deserves it. I paid for their priority support plan, too. It seems that every company that Endurance International Group (EIG) acquires goes into the toilet about two years after acquisition. A theme developer recommended ASO about 18 months ago and 12 months ago I invested in a dedicated server. Within the last four months, that server has developed inconsistencies that made a graceful reboot impossible. I requested that it be looked at, but was ignored. On July 1 the server completely crashed, and as of today (July 21) the server is still dead! I paid for backups, but also had the server backed up to AWS S3. Every site was individually backed up to AWS S3 as well. They have not requested my backups and about once a week I get a pathetic email saying they are "working on it." They should have provisioned a new server and installed the backup. This should have been easy. The basic takeaway is to STEER VERY CLEAR of any company under the EIG umbrella. You can find a list here (http://researchasahobby.com/full-list-eig-hosting-companies-brands/).