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kimk32

Kim K.

Contributor Level

Total Points
169

2 Reviews by Kim

8/28/16

I hate writing reviews, but this is overdue. I moved a bunch of sites and domains from 1&1 in March 2015 because they were so WordPress unfriendly to A Small Orange because they were recommended by one of my theme developers. After moving a fair number of domains and diving into a dedicated server, I found out that they had been purchased by Endurance International Group (EIG) (list of properties they own is). Support hadn't seemed to suffer, and then... Right about the two year mark, which apparently is typical, support went off the deep end. I couldn't get anyone to answer error issues, I usually knew more than tech support, and then my server went off line for no apparent reason three times in a week. Each time it was down for around 24 hours, and I had to be the one to notice it had gone offline. Finally, in a fit of frustration, I crashed the thing, after moving domains and important files elsewhere (AWS in particular), I had full site backups AND a full server backup. It took them THREE WEEKS to get that server back online! That was with paying for PRIORITY SUPPORT! By then I had two cloud servers spun up on Digital Ocean managed with ServerPilot.io, I am getting my domains wholesale, and have migrated important email accounts to Gmail. Costs a whole lot less with more control and security, and I'm not beholden to an idiot helpdesk. Documentation with DO and SP have been great so far, as have the limited number of interactions I've had with them. Do your research before going with a new host. STAY AWAY from any host connected with EIG! You will eventually be sorry. Besides, everyone else is going to eat their lunch. Now, even though I have moved all of my domains and cancelled my server, they are still charging me for domains. I've had gone through the list, which is hard to read, and turned off automatic renewal several times. Today another charge came through and more than a dozen domains had renewal turned on. I had to go through them one by one. No way I missed that many while moving. And even after they are moved, they are active on your account. That's just plain stupid. There. My $0.02 about ASO.

Service
Value
Returns
Quality
193K Views
4/22/15

I too got the hard sell from this company. When I asked for an example from my own industry, they claimed privacy issues. When they finally did give me an example, the example did not come up in the first two pages of a Google search. If you know anything about SEO and Wordpress, this company is not for you. BTW, I never write reviews.

radleym3
Radley M. – Yodle Rep

Hi Kim - thanks for sharing your experience, I'll make sure that this feedback gets to our senior management team. I'm not sure what industry you work in, but there are several client examples from different industries here: http://www.yodle.com/success-stories.

Thanks,
Syvenna Siebert, PR Manager

Kim Has Earned 9 Votes

Kim K.'s review of ASmallOrange earned a Very Helpful vote

Kim K.'s review of Yodle earned 8 Very Helpful votes

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