I ordered a shirt i designed and it was to small but it was an XL ans that is what i normally wear. I called the rep was so sweet and said she would take care of that for me. Well the second shirt which was an XXL still did not fit. I called and the next rep sent me an email to help me find a shirt that would be true to fit. I can not say enough good things about Zazzle and their employees they are WONDERFUL and i will do business with them and refer them for sure! Thanks soo much Kim Jordan