I work in sales/ order taking and I can tell you that all HSN cares about is money. They will not honor price changes and their per item s&h cost is absolutely ridiculous.
They are also predatory. Elderly adults with thousands ( yes, thousands) in flex pays are encouraged to order more. And provided with a "very special offer" to apply for the HSN credit card.
Also, customers complain about being on hold for long periods of time. The reason - employees quit because they are miserable and they don't hire enough therefore overworking the rest of us. That and their archaic systems cannot handle the amount of orders so they are very slow.
Don't buy from them. The worst company I've ever worked for.