Kim H.’s Reviews of TicketsatWork & more

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1/3/19

I recently booked a motel using Tickets At Work for a flight I'm taking next week. The airline changed the flight time from early morning (0650) to afternoon (1225), so I no longer needed the room for the night before. I made the reservation December 31st, called to cancel it on January 3rd and was told I would be charged a $25 "cancellation fee". When I explained that the airline had changed the flight time and that this was a situation beyond my control, the rep stated that "due to company policy", they were unable to waive the cancellation fee.
This is completely bogus, and I will NOT be using this service again, and I will advise co-workers not to use it either.

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Quality A. – TicketsatWork Rep Over a year old

We apologize on fees taken out from you a few years back. As a 3rd party the penalties comes from the hotel supplier. Please provide us an order number and we can definitely look into this matter. Thanks.