DON'T EVER PAY MONEY twice, they keep your money for the refund, hung up on me, stole from me, bad EXPERIENCE, I TURNED them into BBB. And my pay pal. It's a huge scam, she told me first they couldn't resell my item, so i told her to send it right back to me and take back the unpaid small refund to me then she went on to say that they were already cleaned an that they were back on the shelf. What... she just told me she couldn't resell them. Girl who answered phone was Brandy, then girl who was manager was Jody, they won't give you no name info, no ID # nothing but a headache and a empty pocket.