I ordered a product two months before I received it. I was showing 'in transit' for 4 weeks. When I made contact with NZ sale, every reply I got it was told we are investigating and I would hear back in 2-3 days. It took 3 weeks to get a proper answer. I wanted my money back but it was not granted. I was very disappointed and it has made me cautious about purchasing from NZ Sale again.