Kim G.

This remodel was the worst experience ever. We have a very large bathroom and we were quoted $50K and told that it would take 8 weeks but it took over 8 mths. At the beginning of this project we felt so much pressure to buy a long list of things they needed so that the project wasn't delayed. How were we suppose to do that when all we had was a layout and no measurements? Some of the delay with this project was due to the city inspector but ultimately their contractors were fixing errors or redoing things that weren't done right. The first thing we were told is that a portion of a load bearing wall would need to be moved. They sent me the change order and said that it would cost $7,000. The first thing I asked is what is the $7,000 for? I was told not to worry that I'd receive a detailed receipt. What they sent me was vague and didn't detail anything. I never should've signed that change order without the detailed breakdown in my hands first. So they used Simpson Strong-Tie hardware which is great but we told them that my husband and I work for Simpson and that we could provide the hardware that was needed. They claim they were never told this. I complained and was told that Treeium didn't buy any product from Simpson. This might be true if they already had the parts they needed but that doesn't mean that those costs didn't trickle down to us. Another thing that was added to the change order was replacement of the subfloor in the shower. We had already done the demo for the shower and it was clear when they saw the project that the subfloor would need to be replaced so to add this to the change order is ridiculous. They replaced clear block tile with a window in the shower but the window was too big thus half of it was in the shower and half out. They replaced the window but unfortunately the finish didn't match the other large window that they installed over the tub so they had to replace it yet again. We noticed the supply line for the toilet was about 10" away from the toilet so it was an eye sore. I asked them about it and they said, "That is what the inspector advised us to do and we can't change it." I called the inspector the next day and he said, "I don't have a change order but I have no problem if you want it moved." One concern before even starting the project was whether the exterior stucco/paint would match where they put in the windows. They told us that they paint the whole wall so there's no worry about a paint match. Well because that wasn't written in the contract they claim that they never told us that. The tub grout started to fail within the first week and we ended up with 6 extra boxes of floor tile. They did credit our bill for the extra floor tile. When I tried to use the tub the first time there was a problem with the water pressure. They ultimately fixed that but when I tried to use the shower the first time there was no cold water so it was scalding hot. Apparently there was a part in the valve that was broken or that they broke. A replacement part was bought and they still couldn't get it to work. The 2nd Project Mgr (I was told the first one no longer worked there) called me and told me it wasn't working and asked if he could go buy another shower valve similar to the one we bought. I said, "That is fine but we won't accept a cheap replacement". He assured me it would be good quality. I got home to find that they had to remove two of the tiles from the shower (which I knew nothing about) but the part they bought was a cheap $100 replacement and what we bought was almost $300 so we were not happy. They installed the plumbing for the vanity before the vanity even arrived which meant that the installation was difficult. According to the contractors doing the work they told us, "You guys bought the wrong size vanity"." No one ever told us what size vanity to buy. The problem was that they put the plumbing in before they even knew what we purchased. They cut sloppy holes in the shelves of the vanity to accommodate the plumbing and have since fixed this by making new shelves but I've lost most of my space on the bottom shelf. The silicone they put around the toilet came off after about 7-10 days and they grouted around the tub when that should've really been silicone. They ultimately did install silicone around the tub but they also put it in the shower. We never asked for silicone in the shower and it looks sloppy. They also countersunk the tub and that wasn't how it was designed to be installed. We had an existing pocket door that just needed a new latch on it which they installed but now it's off track and scratching the paint on both sides. The only thing they are good at is reminding customers that a payment is due. I would not recommend Treeium to my worst enemy!