My order for a jeep power wheels was processed and I received emails that it was being shipped. 2 weeks later it hadn't arrived. When I emailed the company they said it was out of stock and after 3 weeks they processed a refund. They never contacted me or informed me of the issue from the time of purchase to after me contacting them. Because Of this incident my daughter didn't get a birthday present on her birthday. This company cannot be contacted via phone, you can only email them and it takes over a day to get a response. This company provided unacceptable customer service and I will never shop on there site again.
Hi Kim,
We sincerely apologize that you were not notified that your order is out of stock and that it took longer than normal to receive a refund. We can only imagine your disappointment since your daughter did not receive a birthday present. This is not the experience we want our customers to receive. Please email your order number to escalations@bestchoiceproducts.com if there is anything, we can do to further assist you. We value you as a customer and your satisfaction is important to us.