I rented two books, anatomy and physiology and physiology, from Chegg. I lost them during the move back home and i understandingly paid for the books because i did not return them in time. I also had to pay some late fees because i didn't tell Chegg they were lost but i found them about a month after they were due so i called Chegg and they very helpfully said that they would give me my WHOLE refund back for both books and take away the late fees for me. Everything was super easy and the customer service people are so kind and helpful i felt like i was really being understood when they talked to me. I would recommend Chegg to college students looking to rent textbooks because they were so easy to return when i found my books. There isn't a single bad thing i have to say about Chegg. I couldn't be happier about my experience with Chegg and i will definitely be back next year to rent again. :)