I ordered a lightweight coat, received after several weeks of being "out of stock"
My opinion is this is a VERY cheap manufacturer in China. It was very slender fitting, and the zipper was so sticky I had a hard time zipping it up... not what I want to do is struggle every time to get it zipped... I emailed customer service... they wanted a picture of the defect!
They then emailed me that the zipper is not broken... well it works horribly... such a hassle and nothing like most USA usual 100% customer. Satisfaction. They then offered me a 30% discount on my next purchase as a solution! Really?! I won't ever purchase from new chic again!
( I can return this... I just have to pay shipping... and import duties)
Dear Kim D.,
Thanks for your feedback here.
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https://www.newchic.com/Contact-Us-hc10.html
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Best regards,
Newchic team