- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
They finally after another email or two agreed to refund my money in full without having to ship the garment back... frustrating experience but at least I'm not out the money.
So I am satisfied with the outcome... but frustrating to deal with this company across the seas.
I ordered a lightweight coat, received after several weeks of being "out of stock"
My opinion is this is a VERY cheap manufacturer in China. It was very slender fitting, and the zipper was so sticky I had a hard time zipping it up... not what I want to do is struggle every time to get it zipped... I emailed customer service... they wanted a picture of the defect!
They then emailed me that the zipper is not broken... well it works horribly... such a hassle and nothing like most USA usual 100% customer. Satisfaction. They then offered me a 30% discount on my next purchase as a solution! Really?! I won't ever purchase from new chic again!
( I can return this... I just have to pay shipping... and import duties)
Dear Kim D.,
Thanks for your order and we are sorry for the inconvenience.
Some products in our store are in great demand and cannot be dispatched immediately. As you might be aware, for these items, we have marked the words like "Expected dispatched in xx business days" on the product page. You can see that after you choose the size and color before you order. After you placed the order, as soon as there are updated news of the expected dispatched date, we will inform you via your registered email address. Hope for your kindly understanding.
We are focusing on providing high-quality items for you. If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact the after-sale customer service.
Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
Claim period: Within 14 days from the date you received the item.
Our customer service tries their best to offer you a reasonable solution through the return policy.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here. If you are returning unwanted products (with no quality defects), please note that we will not be responsible for the shipping costs.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
Kim D.'s review of NewChic earned a Very Helpful vote
Kim hasn’t received any thanks yous.
Kim doesn’t have any fans yet.
Kim isn’t following anybody yet.
Empty.
Dear Kim D.,
Thanks for your feedback here.
Should you have any other questions or require any further assistance, please remember that we are always here ready to help you.
https://www.newchic.com/Contact-Us-hc10.html
We will do the best to help you. Have a nice day.
Best regards,
Newchic team