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Kim D.

  • 1 Review
  • 10 Helpful Votes
  • 0 Thank Yous

Experience: News, Business

Member since March 2018

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1 Review by Kim

3/17/18
I was unaware of Auto Renewal. One year later a $420 charge appeared via email. I emailed back within the hour to refund the charge & don't renew (politely). Nope. we have a policy. It was in the fine print. (You know that scrolling conglomerate of ipso/facto crap you can't understand if you want to.) OMG! Bank reversed the charge & ISSUU produced the fine print to them. Bank told me they can't override that so I'm stuck with the $420 charge. This cannot seriously be allowed in business. I'm beyond frustrated!
issuui
Issuu I. – ISSUU Rep
Hi Kim,

We're extremely sorry you had this negative experience with Issuu. Someone on our team would like to help personally address your issue, so please reach out to us at customersuccess@issuu.com and we'll be in touch ASAP.

Kim Has Earned 10 Votes

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