Kim C.

I tried, I really did to give them every benefit of the doubt before resorting to posting bad reviews everywhere and reporting them to the Better Business Bureau and Attorney General's office.

We were advised delivery of repaired phones would be 5 – 6 days after receipt of the damaged phones and payment. Payment was made on August 20,2013. Shipment of the phone was made on August 20,2013 and received by them on August 22,2013 (per signature)
It is now 12 weeks after the transaction and we have not been given any status update even after repeated phone calls and email requests. I got exactly 2 emails in that time. One was to ask for the order number and tracking numbers which I provided that same day. And one that said they were checking on the status. That was about 6 weeks ago. Emails go unanswered as do voicemails. We lost $330, a Samsung Galaxy S4 (black) requiring digitizer and LCD screen replacement and an iPhone3 needing a new battery.

I don't understand how some people can have such a good experience and almost half end up with this situation. Very discouraging.