I picked cysterwigs because they promoted the ease of finding your perfect style and color through countless returns. If that is your main reason too, please reconsider using cysterwigs. I ordered a wig style that I love but was looking for something different for color. I was out of town when it arrived (in hindsight I should have not ordered it before I went out of town), when I got home and checked it out I immediately messaged them to see about another color. Every time I communicated with them it seems like it was a day or two before I got a response. Long story short, the 14 day window was gone before I knew it. Please be careful if you order, make sure it's a color/style you already know you're going to love.