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1 Review by KIMBERLY

American Express

American Express

10/19/17

Beware if you have an Amex card and any fraud occurs. This has been going on since April and it's now October. Some fraudster made several charges on our card. Citibank did not catch it right away, so the charges accumulated. A Visa card was also fraudulently charged during the same time. VISA caught it on the second charge. When Amex finally discovered the fraud, they called and asked us to indicate which charges were fraudulent, in writing, which we did. Still, no resolution for months, even after numerous phone calls to customer service. In the meantime, they have charged us late fees on items we did not buy and have reported us to the credit bureaus, even though we were assured on the phone that they would not do so. So we can pay for things we didn't buy or have our credit damaged further. Thanks a lot, American Express! We will be closing this account immediately. I will never do ANY business with Amex again!

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