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I recently ordered some books thru Barnes and Noble that were used from marketplace sellers> I paid the extr to get these books faster and the price for the quicker shipping was a farce! It has been almost 1 week still no book when Barnes and Noble website showed it to be 2-3 days it now is stated from the seller and them (B & N) that is could actually be up to 6 days! Well that was the amount if I didnt do quick shipping so not only did I pay too much for shipping but still do not have the books when I actually need them for an event! I am a teacher and buy several books for my students for different things we learn about! Wow I really don't think I will be doing business with BetterWorld Books again! With poor shipping. If the prices are good but they don't ship it out for awhile wow that defeats the deal! And wow paying for quick shipping to not get it any quicker than regular!
After placing an order for several books online with this company I even paid for express shipping to get them in 2-3 business day or what I thought which will not be til 9-10 days the shipping was out of this world and I still don't have the books when needing them for an event! So disappointed and when I talked to them the several times and ways I did they were of absolutely no help! The Barnes and Noble company kept blaming the marketplace seller and If I contact the seller they blame Barnes and Noble! What a catch 22! Don't do business with BARNES AND NOBLE AGAIN!
Wish I would have taken the time to see the reviews before ordering our stuff most doesnt fit poor quality and only half the items are here so far contact the company which I got email stating they would contact me soon finally saw they did contact me asking all the sku numbers which they should have as well as lal my contact info since I sent it in the orignal complaint these items are cute on the screen and still woudl be great if fit like humans should wear them but they are like childrens clothes I even ordered bigger sizes to ensure fitting items So disappointed what to do next!?
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Dear Kimberly T.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosewholesale Customer Service