kimberlyr65

Kimberly R.

Contributor Level

Total Points
180

1 Review by Kimberly

1/22/18

In August of 2016 my HVAC system died and RS Andrews came in and replaced it with a system they recommended. For the first month and a half I dealt with humidity issues because the blower was wired wrong. I was told constantly that the system was fine and my house was defective. Then during the first snow storm after Christmas 2016 I had inadequate heat because they never hooked up my auxiliary heat. Then in January 2018 I had RS Andrews in because my system was throwing a code. The tech spent 13 hrs in my house, broke my thermostat and left me with no heat for a week during a snow storm and 20 degree weather. Then it took another week for all the parts to come in to fix the auxiliary heat and get it running. Then two days after that was fixed my system threw another code and the blower motor in the air handler was determined to be not running properly. I am now once again waiting on parts to come in and be installed. I have not had to pay for any of the repairs because the system is only 18 months old but this process has taken over my life and I am constantly missing work to deal with it.

I would like the system taken out of my house and my money refunded. RS Andrews seems to be unable to service and maintain this system. Their Techs and customer service people have labelled us as problem customers and send out inexperienced new techs in the hopes that we will be less angry when they don't resolve the issue. It seems like they are no longer treating our issues with this system with any professionalism and proper customer service. This doesn't include all techs.

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