Kimberly R.

I hate that I have to leave a star. Used to be a great place to buy electronics and household items and used to have a wonderful warranty program but not anymore. We bought a computer for my daughter with a warranty that was almost the cost of the computer that covered all damage to the computer. We were told when buying the computer by their sales rep that if anything happened you could bring the computer in and they will replace it. Not true you have to take it to Geek Squad and they have to look at an then make a determination if they are going to replace it. You have to call geek squad which we have tried to contact for 2 Days been hung up on several times and been on hold for hours on end just trying to speak with someone so they can send us a box so we can send the computer back and then they can return it to you 3 to 4 WEEKS LATER. I called to the cooperate office to Corie Barry the CEO and I was told by her staff this is their process and sorry. I said this not very good customer service for a company that makes 42.88 BB in revenue and his response was sorry that is how we do business. They obviously do not care one bit about their customer service and DO NOT BUY THEIR WARRANTY it is a HUGE SONG AND DANCE trying to get them to replace the broken item. GEEK SQUAD IS A JOKE. I will never buy anything from them again. HORRIBLE CUSTOMER SERVICE!