I have called for two years for my refund. They refunded partial and still owe me $600. Said they will not refund it as I agreed to their terms. I asked several times if a service dog was allowed on this flight. I was told over and over, yes mam no problem mam. BS there was a problem and airline cancelled my booking!
They told me the $600 was a cancellation fee! For something who can was never booked! Or took place!
I'm all for joining a class action against this so called company!