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Kimberly L.

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Member since February 2021

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1 Review by Kimberly

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About: Lite Source Kaira Gunmetal 5-Light Arc Floor Lamp
Double charged for the item
I just ordered this lamp and it's not yet been received. This is not about the product but about the ordering process and lack of customer service. After I placed the order I checked my debit account and realized I was charged twice for this product. One charge for 584.00 and another for 546.00. I contacted customer service who advised it was a hold and when the product shipped it would be an actual charge. This is completely unacceptable as it was not a "pending" transaction on my account in addition I was charged 1131. 00 for a 584.00 purchase. Now I'm concerned there will be a third charge when they ship the item. Customer service was completely unhelpful and continued to argue that the charges were only pending. Meanwhile I'm out 1131. 00 and will probably not recover the funds as they refused to comprehend that my account was debited twice and they were not a holds or pending transactions. So I would avoid ordering from this company unless you want to pay double for an item and receive no resolution.

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